Work Experience
Travel Operations Manager & Logistics Planner
August 2023 – Present
Key Responsibilities:
- Design and manage itineraries for some of the world’s most challenging destinations, including West Africa, Madagascar, Central Asia, Middle East and Pacific.
- Coordinate with local fixers and service providers to ensure smooth travel experiences.
- Manage budgets and optimise logistics for multi-country travel expeditions.
Project Manager
May 2023 – 4 Months Project
Key Responsibilities:
- Website Optimization: Led the upgrade of Wander Expeditions’ website, improving client booking flow and optimising credit card and bank transfer checkout.
- The platform, powered by WordPress, WooCommerce, and Stripe, now provides a smoother and more efficient process for both customers and the company.
Expedition Coordinator & Tour Leader Guide
2022 – 2023
Key Responsibilities:
- Led expeditions across Kyrgyzstan, Kazakhstan, Venezuela, Mauritania, Syria, Eritrea and Madagascar.
- Managed logistics, developed itineraries, and collaborated with local partners for successful travel experiences.
Career Break
2022
During my career break, I completed the Google Data Analytics Professional Certificate while traveling to 27 off-the-beaten-path destinations in West Africa, Central Asia, and the Middle East. I collaborated as an Expedition Coordinator and created video content for social media platforms such as Instagram and YouTube.
Payment Product Manager - Travelfusion (UK)
2015 – 2022
Key Contributions:
- Managed the technical aspects of the payment system for online travel agencies and airlines.
- I successfully reduced credit card fees, working with providers such as eNett, Adyen, TripLink and American Express.
- Introduced global settlement options in 22+ currencies.
- Supervised the fraud prevention system while the company acted as Merchant of Record.
- Launched new Low-Cost Carrier flight providers in our payment plataform, boosting bookings by 30% in 2018.
- In 2015, achieved a 60% increase in flight bookings through our payment solution
Booking Support & API Monitoring Manager - Travelfusion (UK)
2013 – 2016
Key Achievements:
- Diagnosed booking trends and error patterns, reducing error bookings by 39% in 2014.
- Implemented a 24/7 customer support service, ensuring consistent coverage for international clients.
Assistant TV Director - Tele 5 & Cuatro TV Channels (Spain)
2007 – 2012
- Worked on high-profile TV productions ans shows such as national TV News, pre-race programs and live coverage in Formula 1 and pre-match football shows.
- Supervised post-production and video editing for live and recorded broadcasts.
- Supports the director in timing and execution.
- Calls out script timings to ensure a smooth live broadcast.
- Works with camera operators, sound engineers, and other crew members.
Video Library Technician - Tele 5 Channel
2006 – 2007
- Digitization of historical video archives, converting analog materials into digital formats.
- Catalogued and organized the channel’s extensive audio-visual archive.
Technical Skills
Payment Specialist
Payment Processing & Optimization, Fraud Prevention & Risk Management, and Payment reconciliation & Reporting.
SEO Strategy
Keyword Research, Technical SEO & Website Optimization, Content & SEO On-Page Optimization
Data Analysis
Data Analysis: Excel, Google Sheets, SQL.
Video Editing
AVID Newscutter, iNews, Adobe Premiere, DaVinci resolve.
Web Design
WordPress, Elementor, HTML & CSS
Photography
Adobe Photoshop, DSLR Cameras & Raw files processing.
EDUCATION
- Master’s in SEO (2025) – Big SEO, Barcelona.
- Data Analytics Professional certificate (2023) – Google. Completed an extensive six-month, job-ready Google Career Certificate training. Demonstrated hands-on experience in data analysis, visualization, and problem-solving.
- Journalism Degree (2009) – Carlos III University, Madrid.
- Media Studies: Audiovisual Degree (2005) – San Pablo CEU University, Madrid.
LANGUAGES
- Spanish: Native.
- English: Working Professional Proficiency (Cambridge Advanced C1).
- Arabic: Beginner (A1, Complutense University of Madrid).