Jose Luis de las Heras

Portfolio

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Work Experience

Let’s Work Together!

Travel Operations Manager & Logistics Planner

August 2023 – Present

Key Responsibilities:

  • Design and manage itineraries for some of the world’s most challenging destinations, including West Africa, Madagascar, Central Asia, Middle East and Pacific.
  • Coordinate with local fixers and service providers to ensure smooth travel experiences.
  • Manage budgets and optimise logistics for multi-country travel expeditions.

Project Manager

May 2023 – 4 Months Project

Key Responsibilities:

  • Website Optimization: Led the upgrade of Wander Expeditions’ website, improving client booking flow and optimising credit card and bank transfer checkout.
  • The platform, powered by WordPress, WooCommerce, and Stripe, now provides a smoother and more efficient process for both customers and the company.

Expedition Coordinator & Tour Leader Guide

2022 – 2023

Key Responsibilities:

  • Led expeditions across Kyrgyzstan, Kazakhstan, Venezuela, Mauritania, Syria, Eritrea and Madagascar.
  • Managed logistics, developed itineraries, and collaborated with local partners for successful travel experiences.

Career Break

2022

During my career break, I completed the Google Data Analytics Professional Certificate while traveling to 27 off-the-beaten-path destinations in West Africa, Central Asia, and the Middle East. I collaborated as an Expedition Coordinator and created video content for social media platforms such as Instagram and YouTube.

Payment Product Manager - Travelfusion (UK)

2015 – 2022

Key Contributions:

  • Managed the technical aspects of the payment system for online travel agencies and airlines. 
  •  I successfully reduced credit card fees, working with providers such as eNett, Adyen, TripLink and American Express.
  • Introduced global settlement options in 22+ currencies.
  • Supervised the fraud prevention system while the company acted as Merchant of Record.
  • Launched new Low-Cost Carrier flight providers in our payment plataform,  boosting bookings by 30% in 2018.
  • In 2015, achieved a 60% increase in flight bookings through our payment solution

Booking Support & API Monitoring Manager - Travelfusion (UK)

2013 – 2016

Key Achievements:

  • Diagnosed booking trends and error patterns, reducing error bookings by 39% in 2014.
  • Implemented a 24/7 customer support service, ensuring consistent coverage for international clients.

Assistant TV Director - Tele 5 & Cuatro TV Channels (Spain)

2007 – 2012

  • Worked on high-profile TV productions ans shows such as national TV News, pre-race programs and live coverage in Formula 1 and pre-match football shows.
  • Supervised post-production and video editing for live and recorded broadcasts.
  • Supports the director in timing and execution.
  • Calls out script timings to ensure a smooth live broadcast.
  • Works with camera operators, sound engineers, and other crew members.

Video Library Technician - Tele 5 Channel

2006 – 2007

  • Digitization of historical video archives, converting analog materials into digital formats.
  • Catalogued and organized the channel’s extensive audio-visual archive.

Technical Skills

Payment Specialist

Payment Processing & Optimization, Fraud Prevention & Risk Management, and Payment reconciliation & Reporting. 

SEO Strategy

Keyword Research, Technical SEO & Website Optimization, Content & SEO On-Page Optimization

Data Analysis

Data Analysis: Excel, Google Sheets, SQL.

Video Editing

AVID Newscutter, iNews, Adobe Premiere, DaVinci resolve.

Web Design

WordPress, Elementor, HTML & CSS

Photography

Adobe Photoshop, DSLR Cameras & Raw files processing.

EDUCATION

  • Master’s in SEO (2025) – Big SEO, Barcelona.
  • Data Analytics Professional certificate (2023) – Google. Completed an extensive six-month, job-ready Google Career Certificate training. Demonstrated hands-on experience in data analysis, visualization, and problem-solving.
  • Journalism Degree (2009) – Carlos III University, Madrid.
  • Media Studies: Audiovisual Degree (2005) – San Pablo CEU University, Madrid.

LANGUAGES

  • Spanish: Native.
  • English: Working Professional Proficiency (Cambridge Advanced C1).
  • Arabic: Beginner (A1, Complutense University of Madrid).
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